What is your US Returns Policy?

 

  • You can return any item for a refund, within 15 days of receiving your original order, including sale items.

  • If you'd like a refund for your goods, but you can't return them to us for any reason, then a refund for those goods will be at our discretion.

  • We do not offer an exchange for orders from outside of the US. If you would like a different size or color, please return your unwanted item for a refund and place a new order.

  • There's no need to let us know you're returning something, just fill it in the returns note inside your parcel and pop it back to us.

  • We will refund the price you purchased your item at, including sale items back to your original payment method.

  • If you wish to return underwear, swimwear or any items marked with a + next to the product name, please do not remove the original wrapping for hygiene reasons.

  • All goods will be inspected on return.

  • The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way!

  • We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

  • We are not responsible for any items that are returned to us by mistake.


We want to give you a hassle-free way to return anything, so you can return any item to us within 28 days of receiving your original order, including sale items. In the US, it's free and fully trackable. Just fill out the Returns Form enclosed with your order and use the label provided to post back to us via USPS. It can take up to 10 working days to reach us - once we've got your return, we'll issue your refund within 1 business day (excluding weekends and public holidays) and drop you an email once this has been done.

If you are returning from outside the US, It can usually take up to 21 working days (excluding weekends and public holidays) for your return to be delivered back to our warehouse in the UK, depending on your location and which postal service you use. As an International customer, you can return your parcel using any postal service - please fill in the returns note and use the address label provided on the outside of the parcel

Did you order from OFCC Marketplace? If so, please contact the seller directly for return address and instructions.